FAQ

Q1

【After-Sales】Can the Damaged Products Be Replaced?

Ans

Yes, products that meet warranty conditions can be replaced free of charge.

Q2

【After-Sales】How Can I Check for Power Cord Faults?

Ans

We provide simple testing methods or technical support services

Q3

【After-Sales】Do You Provide Product Certifications for the AC Power Cords?

Ans

Yes, we offer CE, UL, ROHS, and other relevant certification documents, which you may download from the Quick Selection Guide (LINK).

Q4

【After-Sales】How to Handle Power Cords Damaged During Transportation?

Ans

You can apply for a replacement after providing proof of damage.

Q5

【After-Sales】Do You Offer Sample Testing Services for the AC Power Cords?

Ans

Yes, we provide sample testing to help customers verify product performance.

Q6

【After-Sales】How Can I Obtain the Product Manual?

Ans

You can download it from the official website→Product→Selection Guide (LINK) or request it from Online Service (LINK).

Q7

【After-Sales】Do You Provide Multilingual Technical Support?

Ans

Yes, we provide multilingual support to meet the needs of international customers.