FAQ

Q1

【After-Sales】How Long Is the Warranty for Fans?

Ans

The warranty period is typically 2 years.

Q2

【After-Sales】Can Damaged Fans Be Repaired?

Ans

It depends on the extent of the damage, but most fans are replaced rather than repaired.

Q3

【After-Sales】How Can I Address Excessive Noise Issues?

Ans

Please contact after-sales support (E-mail:info-pnpt@powernex.com ) to check for bearing damage or improper installation.

Q4

【After-Sales】How Can I Check the Product Model and Specifications?

Ans

You can check via the product serial number or the official website→Product→AC Fan (LINK) and DC Fan (LINK) Selection Guides.

Q5

【After-Sales】How Can I Resolve Abnormal Fan Speed Issues?

Ans

Please contact technical support(E-mail: info-pnpt@powernex.com) to check for voltage issues or control signal problems.